Whose personal data do we collect?
We collect customer’s personal data from the following:
- Individuals/groups making reservations with us.
- People visiting Stockholm as a tourist/visitor.
- People traveling for business purposes.
- School groups/Independent Organizations/Associations.
- From other Travel agencies.
- Anyone wanting to make a reservation with us which can be via telephone or email.
When do we collect personal data?
We collect your personal data, when you want to make a reservation with us directly online from our booking engine website. Also when you want to make a reservation over the phone, via email, via an app or when you book through a third party booking website company. Providing payment details when making a payment. Upon check-in, we scan in your ID details.
What personal data do we collect?
In order for us to process, confirm and manage a guest reservation, we request the following personal data from you:
- Your first and last name
- Home address
- Email address
- Telephone number
- Date of Birth
- Date and time of arrival upon check-in.
- If it’s a group booking – contact person/leader of the group, Invoice details, company/school organization number. The age range of the group.
- Credit card details including the 16 digits, expiry date and full name on the card to confirm/secure the guest’s reservation.
- Upon arrival (check-in) we require your Identification data – passport/driving license, Identification card. We will require the same information from your fellow travelers who are on the same reservation as you.
We will process personal information to verify your identity, including verifying your identity in connection with your use of our digital services.
You are not obliged to provide us with any of your personal data. However, without these essential details, we are unable to process and make a reservation for you. If you do not have your identification data (passport, driving license, ID card with you upon check-in to verify your identity, then we are not obliged to accept your reservation.
When do we share the personal data?
Under the police regulations called Immigration Ordinance ‘Utlänningsförordning’ - it may be necessary to disclose personal data for example in the form of ID from our hostel guests and submit this to the public authorities or police if needed in cases of incurred criminal offences for example to do with fraud, theft, vandalism or violence, that might have happened involving a guest staying with us.
How long do we keep your personal data?
We keep all ID scans up to one year. All credit card details in our booking system is deleted after one year at the time of the guest making a reservation.
When you visit third-party websites, you should read the owners' policies on the protection of personal data and other relevant policies. We are not responsible for the contents of the websites of other companies (third-party websites) or for the practices of such companies regarding the collection of personal data.
When we process your personal data on the basis of your consent, when making a reservation, you may at all times withdraw any consent you may have given to City Backpackers. We will then delete the personal data unless we are able to continue the processing on other legitimate grounds. You with drawing your consent, however, may result in us no longer being able to provide the related service and same products to you.
You may withdraw your consent to receiving newsletters by emailing us at to let us know that you would like to be removed from the mailing list. Please note by withdrawing your consent to your newsletter, may result in you not being aware of important information about what is going on at the hostel, whilst during your stay e.g. activities and special events.
You have various rights under data protection law in connection with our processing of your personal data. For example, you have the right to request a copy of your personal data that we hold and to request that we correct any errors in the personal data that we hold. These rights are subject to certain exceptions and exemptions.
You have the right to request a copy of the personal data, the right to request us to rectify, update or erase the personal data information that we are holding about you. Even the right to object to data processing and claim the right to data portability.
We save guests credit cards to confirm and secure their reservation also the card details for use when making payment.
City Backpackers uses video camera surveillance on our premises. The purpose of the camera surveillance is in the interest purely in preventing crime as well as providing increased safety and security for our guests, staff members and the business and are used only for these purposes. The cameras help us to investigate any suspicious crimes taking place on the premises and limit the effects of possible accidents. The cameras are only places in the common area spaces.
The material from the camera surveillance is subject to confidentiality and is provided only to the police if requested for investigation of crimes. The camera equipment and materials are protected by strong physical and technical protection and only a few people have access to the material. According to the principle of storage minimization, the material is deleted after 30 days.
Changes in the date protection policy or in processing the personal data information.
We are continuously working on developing and improving our services to our customers. This will change the method or extent of our processing of personal data. The information we provide through this data protection policy will, therefore, be adjusted and updated accordingly when needed. We will also make amendments to the data protection policy when new regulations or government practices make it necessary to change.
We use small text files called cookies when you visit our website. The reasons for doing this is to give you an engaging experience, to allow you to navigate easily through our website and also to be able to use our search engine and make a reservation.
Cookies also helps us to measure and analyse how our customers use our website, to be able to improve the functionality and your online experience with us. When you are checking for availability and want to make a booking with us, these cookies will remember your preferences such us language and location, so that it will make it easier for you next time you want to book.
If you wish us not to place cookies on your device, then please turn off the cookies in your viewing browser. By turning off the cookies, however may lead to the browser performing not to its ultimate and your user experience may be affected.